Privacy Policy

1. Introduction

Quickpuff (“we”, “us”, “our”) is committed to safeguarding the privacy of our customers. This policy explains how we collect, use, disclose, and protect personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications & Transactions Act.

2. What Information We Collect

  • Identity data: name, date of birth (to confirm age);
  • Contact data: email, phone number, delivery address;
  • Transaction data: purchase date, order details;
  • Technical data: IP address, device/browser info, site usage (via cookies).

We limit data collection to what is reasonably necessary for processing orders and communicating with customers.

3. How We Use Your Information

  • To fulfil orders, process payments, and manage delivery.
  • To communicate service updates, recovery reminders, or marketing (with opt-out option).
  • To improve our site and customer experience through anonymized analytics data.

4. Data Sharing & Third Parties

  • We will not sell or rent your personal information to third parties.
  • We may share data with:
    • Delivery services (e.g., Mr D), payment providers (e.g., PayFast), or IT hosting—each bound by privacy obligations.

5. Cookies

We use cookies to enable site functionality (e.g., cart memory) and to collect anonymous usage statistics. You can disable non-essential cookies via your browser settings.

6. Data Security & Retention

  • We implement reasonable technical and organizational measures (e.g., encryption, secure servers).
  • Your personal data is retained only for as long as necessary to process orders or meet legal obligations.

7. Your Rights Under POPIA

  • Access: Request a copy of your data at any time.
  • Correction/Deletion: Ask us to correct or delete inaccurate or obsolete data.
  • Withdraw consent: You may opt-out of marketing communications at any time.
  • Complain: Contact us or the Information Regulator if your data rights are compromised.

8. Changes to this Policy

We may update this policy periodically. We will post latest version here with an updated “Last modified” date. Continued use of the site implies acceptance of changes.

9. Contact Us

Questions or requests regarding this Privacy Policy? Please contact:

Email: info@quickpuff.co.za
Phone/WhatsApp: +27 68 538 1642

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