1. Consumable Products
All disposable vape devices are defined as irrevocable consumables and, pursuant to Supplier’s policy, are categorically non-returnable and non-refundable upon completion of purchase, irrespective of user usage, satisfaction level, or claimed defect.
2. Defective-on-Arrival Exchange Only
Subject to clause 2.1 below, the sole remedy for devices alleged defective out of the box (“DOA”) is an exchange execution request submitted within 24 hours from original delivery timestamp.
- 2.1 Exchange Eligibility: Customer must provide unedited photographic or video evidence illustrating functional impairment of the unit at initial use.
- 2.2 Exchange Mechanics: Upon Supplier’s corroboration of defect, unit will be swapped for an equivalent model of like value. No monetary refunds will be issued.
4. Legal Compliance & Exclusions
In accordance with the Consumer Protection Act No. 68 of 2008 and Electronic Communications & Transactions Act, suppliers may refuse returns of altered consumables once opened or partially consumed, as no statutory cooling-off applies to in-use goods.
Goods covered under this policy are excluded from any implied warranty rights beyond the 24-hour exchange remedy expressly provided herein.
6. Claim Procedure
To initiate an exchange under clause 2, customer must:
- Submit a written request via info@quickpuff.co.za or WhatsApp at +27 68 538 1642, including order number and timestamped photo/video evidence.
- Await Supplier’s acknowledgment within 12 business hours.
- Upon approval, arrange for device return via Supplier-appointed courier (shipment costs borne by customer if misuse is suspected).
Note: Any claim submitted beyond 24 hours of delivery or lacking requisite evidence will be summarily declined under Supplier’s strict policy enforcement.